Computer Skills

• Certified A+ Computer Service technician
• DELL DCSE certified
• Windows 2000 & XP PRO
• Microsoft Office 2000
• Data transfer
• Data recovery
• Symantec Ghost
• Desk side Network Connectivity
• Wireless Networking

Employment History

CompuCom: Technical Support Analyst  3-2000 to 3/2009

Deskside support for GE Consumer & Industrial  Fort Wayne, Indiana. Primary Site Support Person for Fort Wayne GE Campus for last 6 years.

• Windows XP Core Load Support
• Dell Warranty Support

GE IT Solutions: Computer Support Engineer  11/1998 to 03/2000

GE Consumer and Industrial - Fort Wayne. Desk Side Site Lead, Break Fix and IMAC

• Assistant Asset Database manager
• Data transfer and recovery
• System Upgrades
• Technical Support Engineer
• Network Setup
• Y2K System testing

Education

• A+ Certification Training program
• 1998 Ivy Tech, Fort Wayne, Indiana
• Associates in Applied Sciences in Automotive, IVY Tech, Fort Wayne, Indiana
  Graduated with Honors 1983